Frequently Asked Questions
Q: IS YOUR FOOD 100% PLANT-BASED (aka VEGAN)?
A: Yes, 100%. Always.
Q: WHERE DO YOU DELIVER?
A: We now deliver everywhere in the United States.
Q: DO YOU DELIVER TO A P.O. BOX?
A: No, sorry about that.
Q: DOES THE DELIVERY REQUIRE A SIGNATURE?
A: No, delivery doesn’t required a signature.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Once your order has shipped, you will receive a shipping confirmation email and tracking number. Our boxes are shipped via USPS Priority Mail and scheduled to arrive within 2-3 days of shipping.
Q: DO YOU ACCEPT RETURNS?
A: No, we do not accept returns. However, if you are not satisfied with your order, please contact us at firstname.lastname@example.org and we’ll be happy to assist you.
Q: IS YOUR PACKAGING RECYCLABLE?
A: Yes, the cardboard box is recyclable. Please reuse or recycle 🙂
Q: I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR PRODUCTS?
A: Please read the product labels for the products in the box to avoid triggering any food allergies. Currently, certain revit products contain nuts and gluten. If you have questions about product ingredients, feel free to email us at email@example.com.
Q: ARE ALL OF YOUR PRODUCTS GLUTEN-FREE?
A: No, but many are. Please check individual product labels.
Q: ARE ALL YOUR PRODUCTS ORGANIC?
A: No, but many are. We strive to include as many certified organic products as possible. Please check individual product certification labels.
Q: WHAT DOES ‘BEST BY’ DATE ON PRODUCT PACKAGING INDICATE?
A: All revit foods are shelf-stable, and will be safe past the ‘best by’ date, although they may eventually become stale or develop an off flavor. Many ‘Best By’ dates listed on food packaging refer to optimal quality, not safety. In essence, it’s still safe to consume past the marked ‘Best By’ date. For more information, please refer to the FDA article on understanding food labels here.
Q: IS THE INCLUDED SPOON COMPOSTABLE?
A: Yes, the Plantware™ spoon is certified compostable by BPI (Biodegradable Products Institute) and is excellent for hot foods and liquids with a heat tolerance up to 200-degrees. The spoon will biodegrade safely in an industrial composting facility, but is not appropriate to dispose of in any residential or personal composting units.
Q: WHAT IF I HAVE A BILLING QUESTION ABOUT MY ORDER?
A: If you have any billing questions, please contact our customer service team at firstname.lastname@example.org.
Q: DO YOU ACCEPT CORPORATE ORDERS?
A: Please contact our sales team at email@example.com regarding your corporate order.
Q: HOW DO I CONTACT CUSTOMER SERVICE?
A: Please contact our customer service team at firstname.lastname@example.org if you have any questions, concerns, or comments.
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